Customer Experience
Powered by Medical AI
Transform every patient and customer touchpoint with DeepCog AI — from first inquiry to post-care follow-up. Deliver clinically accurate, empathetic, and personalized experiences at scale.
AI at every patient touchpoint
Discovery & Intake
Intelligent symptom triage, appointment scheduling, and eligibility screening via chat, voice, or web.
Care Navigation
AI guides patients to the right specialist, explains procedures, and answers pre-visit clinical questions.
Active Engagement
Personalized health reminders, medication adherence nudges, and real-time support during care.
Post-Care & Retention
Automated follow-ups, outcome surveys, and proactive outreach to reduce readmissions and churn.
Built for healthcare-grade CX
AI Health Assistant
A conversational AI trained on clinical literature that answers patient questions with medically accurate, empathetic responses — 24/7, in any language, across every channel.
Intelligent Scheduling
Natural language appointment booking with real-time EHR availability sync, automated reminders, and AI-powered no-show prediction to optimize your care capacity.
Smart Symptom Triage
Evidence-based triage algorithms guide patients to the appropriate level of care — ED, urgent care, telehealth, or self-care — reducing unnecessary escalations by up to 40%.
Medication Adherence
Personalized reminders, side-effect monitoring, and refill coordination driven by patient-specific medication profiles and behavioral nudge algorithms.
Multilingual Support
Native clinical translation across 40+ languages with medical terminology preservation. Serve diverse patient populations without a translation quality compromise.
Experience Analytics
Real-time CSAT, NPS, and sentiment tracking across all patient interactions — with AI-generated insight summaries and actionable recommendations for your CX team.
Meet patients where they are
Web Chat & Chatbot
Embeddable AI widget for your patient portal or public website — answers questions, books appointments, and escalates complex cases to human agents.
Mobile App SDK
Drop-in React Native and Flutter SDK to embed DeepCog AI into your existing patient-facing mobile app in under a day.
Voice & IVR
Natural language voice AI for inbound call handling — triage, scheduling, and FAQs — with seamless warm transfer to live agents with full conversation context.
SMS & WhatsApp
Proactive outreach and two-way messaging for appointment reminders, pre-visit instructions, and post-discharge follow-ups via patients' preferred channels.
Email Automation
AI-written, clinically reviewed email sequences personalized to each patient's care journey, diagnosis category, and communication preferences.
EHR Patient Portal
Native integration with Epic MyChart, Cerner HealtheLife, and Meditech Patient Portal — extending AI capabilities inside the tools patients already use.
Measurable impact on every metric that matters
Healthcare organizations deploying DeepCog CX see significant improvements across patient satisfaction, operational efficiency, and clinical outcomes within 90 days of go-live.
- 40% reduction in unnecessary ED visits through intelligent triage
- 28% improvement in medication adherence rates with personalized nudging
- 35% decrease in no-show rates via AI-powered scheduling and reminders
- 4.7 / 5.0 average patient satisfaction score across deployments
- 60% of inquiries resolved without human escalation
- 3× faster intake processing versus manual workflows
Trusted by leading health systems
"DeepCog's AI assistant handles over 60% of our patient inquiries autonomously — with clinically accurate answers our staff trust. Our CSAT jumped from 3.8 to 4.7 in the first quarter."
"The multilingual capability is a game-changer for our patient population. We now serve patients in 12 languages with the same clinical quality as our English interactions."
"Medication adherence rates for our chronic disease patients improved by 31% within 90 days. The AI's personalized outreach is something we couldn't replicate with our previous tools."
Ready to transform your patient experience?
See DeepCog CX running live on your use case. Our solutions team will build a custom demo using your data within 48 hours.