Contact Center
Reimagined with Medical AI
Equip every agent with the knowledge of a clinical specialist. DeepCog AI handles routine inquiries autonomously, assists agents in real time, and transforms your contact center into a precision care coordination hub.
AI that makes every agent a clinical expert
Real-Time Agent Assist
DeepCog listens to live conversations and surfaces relevant clinical guidelines, patient history, and suggested responses in real time — helping agents resolve complex medical queries with confidence.
Intelligent Virtual Agent
An AI-powered front line that handles appointment scheduling, prescription refill requests, billing questions, and symptom triage — resolving up to 65% of interactions without human intervention.
Automated After-Call Work
Instant AI-generated call summaries, disposition codes, and follow-up tasks — posted directly to your EHR and CRM. Reduce after-call work by 70% and ensure no action item falls through the cracks.
Smart Call Routing
NLP-powered intent detection routes each caller to the right queue, agent, or AI workflow based on spoken or typed intent — eliminating the frustration of IVR menu trees.
Conversation Analytics
100% call and chat coverage with AI-powered sentiment analysis, topic clustering, compliance monitoring, and agent performance scoring — replacing the 2% sample of traditional QA.
AI Knowledge Base
A living clinical knowledge base powered by OpenBioLLM — continuously updated from PubMed, formulary changes, and internal protocols. Agents search in plain language and get cited answers instantly.
From first ring to resolved interaction
Caller Intent Detection
AI analyzes the patient's opening statement via voice or text and instantly classifies intent — no menu trees, no hold music for basic requests.
Autonomous Resolution or Smart Routing
The AI resolves eligible requests autonomously (scheduling, refills, FAQs). Complex or sensitive calls are warm-transferred to the right agent with full context pre-loaded.
Agent Assist Mode
For live agent interactions, DeepCog listens and surfaces clinical suggestions, patient timeline, and compliance flags in the agent desktop sidebar — in real time.
Automated Wrap-Up & EHR Sync
A summary, disposition, and follow-up tasks are generated the moment the call ends and posted to Epic, Cerner, or Salesforce Health without agent input.
Built for every healthcare contact center
Hospital & Health System Call Centers
Handle appointment scheduling, patient inquiries, discharge follow-ups, and nurse triage lines with AI that knows your facilities, providers, and protocols.
Pharmacy & PBM Support Lines
Automate refill requests, prior authorization status, drug interaction checks, and formulary queries — reducing pharmacist call volume by up to 55%.
Health Insurance Member Services
Benefits explanations, claims status, prior auth submissions, and provider searches — resolved instantly by AI trained on your specific plan documents.
Clinical Trial Recruitment
Automated pre-screening, eligibility verification, and informed consent scheduling across multiple trial sites — accelerating enrollment by 3× versus manual coordinators.
Outcomes our customers love
"Agent Assist changed everything. Our agents used to spend 3 minutes searching the knowledge base for answers. Now the AI delivers the right clinical guidance in under 5 seconds."
"We went from 28% first-contact resolution to 91% in four months. The AI handles our prescription refill line completely autonomously — it's been transformational."
"Automated after-call work was the hidden gem. Our agents used to spend 8 minutes on wrap-up. DeepCog generates the summary and EHR note in 15 seconds, automatically."
Transform your contact center with medical AI
Schedule a live demo and see DeepCog handling real contact center scenarios from your domain in under 48 hours.